If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or coordinate a battery replacement if required. The cost of the replacement battery will be charged to you.

Where a jump start is not possible, we will tow the vehicle to the nearest authorised repairer. Towing is provided up to up to 20 kilometres from the breakdown location in a capital city or major rural town, and 60 kilometres in a rural area.

Limits apply. Refer to Terms & Conditions.

If your vehicle runs out of fuel, we will deliver sufficient petrol or diesel (to a maximum of 5 litres) for the vehicle to travel to the nearest available refueling facility.

In the case of LPG fuelled vehicles, we will tow the vehicle to the nearest re-fuelling facility (subject to towing limits). In the event that wrong fuel is added to the vehicle, towing to the nearest authorised repairer will be coordinated at your cost.

Limits apply. Refer to Terms & Conditions.

If you find yourself with a flat tyre, we will change it with the vehicle’s serviceable spare wheel. If your vehicle is not equipped with a spare wheel, we will transport the vehicle to an approved tyre outlet or authorised repairer, whichever is the nearest (subject to the towing/transportation limits). Should additional services be required beyond this due to multiple flat tyres, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not available, towing is provided at your cost.

Limits apply. Refer to Terms & Conditions.

If you lose your keys or lock them in your vehicle, we will provide all reasonable assistance (subject to proof of ownership shown) to:

• locate and deliver a spare key, or
• arrange for the driver to retrieve the spare key, if this is more practical, or
• gain access to your vehicle (once a consent and indemnity form has been signed by you).

In all other situations where the key is not available, we will arrange to transport the vehicle to an authorised repairer, where the appropriate entry methods may be used. We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the vehicle or moving the vehicle while it is locked. An expense limit of $150 (including GST) applies to this benefit. All additional costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised at the breakdown location, we will deliver your vehicle to the nearest authorised repairer to the breakdown location. If the breakdown has occurred after business hours, we will arrange for your vehicle to be stored at a secure facility and delivered to an authorised repairer the next working day. Towing is provided up to 20 kilometres from the breakdown location in a capital city or major rural town, and 60 kilometres in a rural area. Please note that all additional towing costs are your responsibility.

Limits apply. Refer to Terms & Conditions.

If your vehicle cannot be mobilised due to a breakdown and must be transported to a repairer, we will provide one taxi ride per incident, to a maximum value of $50 (including GST), so you and your passengers can continue your journey to the nearest town or within the same city where the breakdown occurred.

Limits apply. Refer to Terms & Conditions.

We will attend and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment and/or towing become necessary, services may be provided at our discretion, but all additional costs will be your responsibility.

Limits apply. Refer to Terms & Conditions.

Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.

If your vehicle cannot be mobilised due to a breakdown and must be transported to a repairer, we will provide one taxi ride per incident, to a maximum value of $100 (including GST), so you and your passengers can continue your journey to the nearest town or within the same city where the breakdown occurred.

Limits apply. Refer to Terms & Conditions.

If your vehicle is immobilised by a breakdown for more than 24 hours and you are more than 100 km from home, we will provide two (2) nights up to the value of $150 (inc. GST) per night (room cost only) should you decide to remain with your vehicle while it is being reparied locally, or if alternative transport is not available. Any amounts charged in excess of this limit will be at your cost. This benefit will stop once your vehicle has been repaired.

Limits apply. Refer to Terms & Conditions.

We will provide a rental vehicle for up to three (3) days the the maximum value of $300 (inc. GST) should your vehicle be immobilised by a breakdown for more than 24 hours and you are more than 100km from your home. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers on the rental vehicle.

Limits apply. Refer to Terms & Conditions.

Vehicle relocation will be provided where your vehicle has a breakdown more than 70 kilometres from your home and cannot be repaired on the same day. If you have left the vehicle to continue your journey, we will deliver your repaired vehicle to your home or intended destination up to a maximum value of $200 (inc. GST).

Limits apply. Refer to Terms & Conditions.